Returns Policy

We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, either in-store or by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

Refunds will be made through the original payment method. We offer you the options below to make your return:

• Return by post for Direct Delivery packages 

In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards and on opened blind bags unless faulty.

By Post

Enclose the order summary with your parcel and write the returns address clearly on the outside.

Post to:
Chided Fashion, 9 Fraser Court, London, W12 0SE
Country: United Kingdom

Remember to get a proof of postage receipt at the post office. You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers. 

Postal returns can take up to 10 days to reach us but once we've got it, we promise to process your order within 24 hours. We will refund your payment within 30 days.

We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving your order under the Distance Selling Regulations. You must send us a written notice stating that you wish to cancel the contract and include your order number. Once you decide to return the Goods you must not use them and you must take reasonable care of them while in your possession. The Goods must be returned to us intact and undamaged as soon as possible. You will be responsible for returning the goods to us at your cost.

We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.

PLEASE NOTE: we do not offer an exchange service by post.

Thank you for shopping with Chided Fashion.

If you require advice on returning by post please contact chidedfashion@gmail.com.